Quick details on first visits, payment, scheduling, cancellations, weather, and health and safety policies.
The most important scheduling and payment details grouped together for quick review.
Intake and consent: New clients may be asked to complete a brief health history/intake form and consent or waiver before service. This helps make sure the session is appropriate, safe, and tailored to the client's goals.
Booking window: Appointments should be booked at least 24 hours in advance whenever possible. If you are within the 24-hour window, you may text directly to ask about availability.
Rescheduling or canceling in-home appointments: Please use the phone number on this site to call or text for in-home appointment changes. Email is not used for in-home cancellations or rescheduling.
In-home appointments: A booking fee applies to in-home appointments. If an in-home appointment is canceled with less than 24 hours' notice, that booking fee may not be refunded.
Back to Baseline location: The in-home booking-fee policy does not apply to clients seen at Back to Baseline.
Back to Baseline booking: Clients scheduling Ironshell Mobility services at Back to Baseline for Tuesday evening or Thursday daytime appointments must use the Back to Baseline booking link. Mobile/in-home Ironshell Mobility services are scheduled separately by calling or texting directly.
Back to Baseline cancellations or rescheduling: Clients at Back to Baseline may cancel or reschedule through the Back to Baseline booking site. If there are any issues, clients may also call or text for help.
Accepted payment: Cash or credit/debit card.
Insurance: Ironshell Mobility services are self-pay wellness services and are not billable to insurance.
When payment is collected: In-home clients may be asked to pay a booking fee during scheduling. Back to Baseline clients pay at the end of service.
Questions? Reach out before your appointment so payment expectations are clear in advance.
Quick answers to the most common questions new clients may have before scheduling.
Sessions are designed for athletes, active adults, older adults, and clients who want to improve comfort, flexibility, recovery, and movement quality.
Your first appointment is booked as a First Visit 60-minute stretch session, with a movement screening followed by a full-body stretch for the remainder of the session.
No special equipment is required. In most cases, comfortable clothing and a clear space are all that is needed.
Yes. When appropriate for a client's condition and comfort, sessions may be adapted for individuals with limited mobility or extended time in bed.
In-home sessions may include a booking fee during scheduling. Back to Baseline sessions are paid at the end of service.
If severe weather or a natural disaster affects safety or travel, cancellation fees do not apply. During major snow events, operations will most likely be closed for safety.
These services are intended for general wellness, mobility, and movement support. They are not a substitute for emergency care, medical diagnosis, or treatment from your physician or other licensed healthcare provider.
If you have a recent surgery, acute injury, unexplained pain, pregnancy-related concerns, neurological symptoms, or another significant medical condition, consult your physician or appropriate healthcare provider before booking.
Clients are responsible for providing accurate health history and relevant information before service so the session can be adjusted appropriately.
Services may be modified or declined on the day of the visit if they are not appropriate, safe, or in the client's best interest at that time.
Results are not guaranteed and vary based on individual health history, consistency, and goals.
Reach out directly if you want help deciding which service or location makes the most sense.